Frequently Asked Questions
Get answers to common questions about SendAfterMe. We've gathered this information to help you understand our services, from setup to delivery.
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What is SendAfterMe?
SendAfterMe lets you schedule posthumous delivery of messages, videos, digital assets, and flower greetings to your loved ones, ensuring your legacy lives on.
How does it work?
Create an account, upload content, choose recipients and delivery dates. After your trusted contacts confirm your passing, we deliver everything as planned.
Are my data secure?
Yes, all content is encrypted with AES-256. Our team only accesses metadata (e.g., dates) to ensure delivery, never your personal files. See our Security page.
Do you use AI to analyze or process my content?
No, we deliberately do not use AI to analyze, optimize, or process any of your personal content. This is a conscious decision to protect the integrity and privacy of your words, wisdom, and personal history. While AI can be useful for many applications, we believe your legacy content should remain untouched by automated analysis.
Is my content shared with anyone?
Absolutely not. Your content is never shared with third parties for any purpose - not for analysis, optimization, or improvement of our services. Your messages, stories, and digital assets remain completely private and are only delivered to the recipients you specify.
How do you know when I've passed away?
You designate trusted individuals to notify us with documentation (e.g., death certificate). Delivery begins only after verification.
What are "Alive Checks" and how do they work?
Alive Checks are periodic confirmations that you're still active. You can set the frequency (1, 3, 6, or 12 months) in your profile. If you don't respond within the specified timeframe, we'll escalate to your trusted contacts before taking any action with your messages.
Can I change my messages later?
Yes, you can edit, add, or remove content anytime via your account until delivery is activated.
What happens if a recipient can't be found?
We attempt delivery using your provided details. If unsuccessful after reasonable efforts, content is securely archived for 12 months before deletion.
How long does delivery take?
Digital deliveries are instant on your chosen date.
What is Two-Factor Authentication (2FA) and should I use it?
2FA adds an extra security layer to your account. We support SMS, email, and Google Authenticator methods. Given the sensitive nature of your legacy content, we strongly recommend enabling 2FA for maximum security.
What are encrypted files and how do they work?
Our encryption tool allows you to encrypt sensitive files (like password lists or private documents) directly in your browser before uploading. This ensures we never see your sensitive data unencrypted - only you have the key to decrypt these files.
Can I send messages to multiple people?
Yes, your plan determines the number of recipients—check our Pricing page for details.
What is "My Story" and how does it work?
My Story is our flagship feature that guides you through creating a comprehensive life story. You can choose text (with professional PDF generation), audio, or video format. For legal purposes, you'll need to sign a digital service agreement before starting.
How does video processing work?
When you upload videos, they're automatically converted to web-optimized formats in the background. You'll receive notifications when processing is complete. Large files are handled in chunks to ensure reliable uploads.
How much does it cost?
We offer one-time payment plans: Basic, Standard, and Premium. Visit our Pricing page for specifics.
Can I upgrade my account later?
Yes, you can upgrade your package anytime from your profile page. The system will calculate the price difference and process the upgrade through our secure payment system.
What payment methods do you accept?
We use Stripe for secure payment processing, which accepts all major credit and debit cards. We also handle sales tax calculations automatically based on your location.
Can I cancel my account?
Yes, delete your account anytime via settings. All data is permanently removed within 30 days.
How do I upload a video?
Log in, go to your dashboard, and upload videos in formats like MP4 or MOV under the "Messages" or "Digital Legacy" section.
What if I forget my password?
Use the "Forgot Password" link to reset it via email. Contact us at support if issues persist.
Can I send flowers without a message?
Yes, flower greetings can stand alone, though adding a note enhances the personal touch.
How long are my data stored?
Data is kept until delivered or your account is deleted. Post-deletion, it's erased within 30 days, unless legally required (e.g., tax purposes).
Can I test the service first?
No trial is available, but you can set up an account and explore features without scheduling deliveries.
What if I choose the wrong date?
Edit delivery dates anytime in your account settings before activation.
Is there a file size limit?
Yes, limits vary by plan—e.g., 500 MB for Basic, 2 GB for Premium. See Pricing for details.
How do you ensure discretion?
We encrypt all content and limit staff access to metadata only, ensuring your privacy. Details on our Privacy Policy.
Can I use the service internationally?
Digital deliveries work worldwide.
What are your support hours?
Our live chat support is staffed by real humans during business hours. We don't offer 24/7 support, but you can always reach us via our contact page for non-urgent inquiries.
How secure is your system against attacks?
We implement enterprise-grade security including progressive IP blocking, geographical restrictions, attack pattern recognition, and comprehensive threat monitoring. Our multi-layered security approach protects against sophisticated modern attacks.
What happens to my account if I move to another country?
Your account remains fully functional regardless of your location. However, please update your profile information if you relocate permanently, as this may affect delivery logistics and tax calculations.
Can I set different delivery strategies for different messages?
Currently, delivery strategy settings apply to all your messages. You can choose to send immediately, reschedule annually, ignore past dates, or send all immediately upon confirmation of passing.
What if I have more questions?
We're here to help! Reach out via our contact page.
Got More Questions?
Our team is here to help you understand every aspect of SendAfterMe. Contact us or start your journey to ensure your legacy is delivered with care.
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